Key Account Manager

Company Description

Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

By joining Avaloq, you'll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold - to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com

Job Description

Your team
As a member of our strong Key Account Management team, you are responsible to
manage and further develop your customer portfolio in Switzerland and Liechtenstein.

Your mission

• Manage customer relationships in the Swiss German speaking region
• Understand your customers' needs and represent their interests within Avaloq and act as a single point of contact between the parties
• Secure efficient client retention by increasing customer satisfaction with regards to requests, offers and SLA implementation
• Cultivate a productive customer-oriented approach with the key decision makers at the customers' locations
• Act as client relationship expert who can best allocate appropriate solutions to customer requirements
• Manage and guide the customers through the implementation of a standardized Governance Model
• Be responsible for escalation management
• Lead internal project teams to support customers' needs
• Develop and implement account and business plans to reach revenue targets
• Increase customer portfolio market shares through upselling opportunities

Qualifications

What you need

• Excellent business acumen
• Profound knowledge of main banking processes and rules, as well as banking products/financial instruments
• Proven work experience in the banking industry
• Thorough understanding and practical knowledge of business process and IT outsourcing solutions in the financial industry
• Strong client relationship, negotiation and sales skills with the ability to define and implement account plans
• Excellent interpersonal and communication skills
• Well-developed leadership potential
• Flexibility to travel up to 30%
• Fluent in German and English

You will get extra points for the following

• Avaloq knowledge
• French or Italian language skills

Additional Information

Now let's talk about perks and compensation
We have a hybrid work week model, giving colleagues flexibility in how they work, as well as ensuring we create our unique Avaloq culture in our office locations. Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward - the pinnacle of recognition. Avaloq aims to share its success with all its colleagues by paying out "Success Share Units" depending on its performance in a given year.
At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone's' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

Don't be shy - apply!

Please only apply online, preferably with pdf documents.
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

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