(Junior) Support Manager

Recruiter
Avaloq Evolution AG
Location
Zurich, Switzerland
Salary
Competitive
Posted
23 Jul 2022
Closes
22 Aug 2022
Ref
15993567
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Company Description

Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

By joining Avaloq, you'll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold - to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com

Job Description

Your team
The Customer Support Management team is the SPOC for the customers when it comes to operational issues. We coordinate with the customers, building up a close relationship with them and ensure that they receive the appropriate level of support from Avaloq.

Your mission
  • Ensure access and availability to customer databases
  • Assist Business Analysts and Developers overseas with incident analysis
  • Review and reproduce incidents
  • Ensure that the incidents are GPDR compliant
  • Create various KPI report
Qualifications

What you need
  • University degree in business informatics, economics or college of higher education
  • Excellent spoken and written English and German
  • Highly customer focused with excellent customer service skills
  • Being able to remain calm, think logically and react appropriately in highly pressurized situations
  • A keen attitude - we are looking for a motivated person who is willing to develop as the role develops
You will get extra points for the following
  • Experience in 1st and/or 2nd level applications support
  • Banking knowledge
  • SQL knowledge
Additional Information

Now let's talk about perks and compensation
We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out "Success Share Units" depending on its performance in a given year.
At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone's' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

Don't be shy - apply!

Please only apply online, preferably with pdf documents.
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
Job Location

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