Application Support - Front Arena Suite

Recruiter
CRISIL Irevna UK Limited
Location
Zurich, Switzerland
Salary
₣90k - ₣130k
Posted
15 Jun 2022
Closes
15 Jul 2022
Ref
15444498
Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
The job duties would involve...

Provide application support to Equities, Equity Derivatives, Fixed Income desks and other stakeholders in the areas of risk management and analytics.
Handle service requests via calls, email, chatrooms and ticketing systems
Provide Incident Management, Problem Management, Change Management and Release Management support for all supported applications
Maintain application through releases, config changes, and generate MIS reports.
Provide periodic weekend coverage and on Public holidays to support application releases, ad-hoc tasks such as Disaster Recovery testing and other BAU requests.
Work with teams in multiple geographic locations and time zones; Attend calls and escalations; Prepare MIS reports; Drive process improvements and automation;
Stakeholders: Front Office traders, Product Controllers, Market Risk & Scenarios teams, Platform owners, Analytics team, Middle-Office/Back-Office teams, Front Office Tools team, and other Stakeholders

Skills Required

Required strong experience in supporting Front Arena suite
Required strong experience of working on UNIX and Windows systems, SQL, Fix protocol, Messaging queues, etc
Required good experience of ITRS Geneos and Splunk along with ability to dig and understand applications logs, exceptions and errors generated by the system
Hands on experience of ITIL tools like ServiceNow, JIRA, Confluence, GIT, SVN.
Understanding of different exchanges, exchange connectivity and its working.
Required decent knowledge of financial products in any asset class (Preferred asset class - Flow & Exotic Equity Derivatives, their valuation & risk profiles).
Required experience of working for an Investment bank and on risk management systems and front office tools. Ability to deal with FO users like Traders and Sales teams.
Certifications like ITIL / FRM / PRM / CFA preferred but not required.
Overall a 80:20 mix of IT and Finance skills.